General Terms and Conditions (GTC)

1. Scope and Provider

These General Terms and Conditions (GTC) apply to all contracts, services, and offers between:

Sound by Alizz
Lisa Schuster
Hermann-Böcker-Straße 18c, 85221 Dachau, Germany
Email: info@lisaschuster.com

(hereinafter referred to as the "Provider", "we") and the customers ("Participant" or "Client") in relation to all services and products offered on the website https://soundbyalizz.com and external platforms (e.g. Ablefy, Shopify, Eventbrite, or via email).

The GTC apply regardless of whether the contract is concluded online, in writing, through third parties, or in person. By booking an offer, the client agrees to these terms and conditions.

2. Subject Matter of the Contract

Sound by Alizz offers the following services:

  • Digital products (e.g. sound meditations, video courses, online academies)

  • Certified online and offline trainings (Sound Medicine Level 1 & 2, coach programs)

  • Retreats, workshops & live events

  • 1:1 coaching, group programs & memberships

  • Physical products, especially crystal singing bowls and accessories (e.g. AkashaBowls®)

  • Free product gifts in connection with certain bookings

3. Contract Formation & Payment Terms

3.1. Bookings are made via the respective product or event page and become binding when the button "Book now", "Buy now" or a similar call-to-action is clicked.
3.2. A contract is formed once the customer receives a confirmation email. For payments via bank transfer, the service will only begin after full payment is received.
3.3. All prices are listed in euros and include VAT unless otherwise stated.
3.4. Accepted payment methods are listed on the booking platform. The provider reserves the right to exclude certain payment options.
3.5. Installment payments are only permitted through prior written agreement. In case of default, the total outstanding amount becomes due immediately.

4. Service Delivery & Access

4.1. Access to digital content is granted immediately after payment, unless otherwise specified.
4.2. Login credentials must be kept confidential and may not be shared. Legal action may be taken if this rule is violated.
4.3. For physical events (e.g. retreats, workshops), access is granted on-site as specified on the respective event page.

5. Right of Withdrawal & Special Conditions for Digital Products

5.1. Consumers have a statutory right to withdraw from the contract within 14 days. See separate withdrawal policy.
5.2. For digital content, the right of withdrawal expires if the client expressly agrees to the start of the service and acknowledges the loss of the withdrawal right (per § 356 (5) BGB).
5.3. For physical retreats or workshops, cancellation is possible up to 14 days prior to the start date for a processing fee of €150. After that, cancellation is no longer possible. Rescheduling is subject to individual agreement.
5.4. If the client received a physical product as a free gift (e.g. AkashaBowls®), this must be returned in its original condition within 14 days in the event of withdrawal or cancellation. If not returned or returned damaged, the full market value will be charged. Return shipping costs are the client's responsibility.

6. Content, Usage Rights & Licensing

6.1. All content provided (videos, audios, PDFs, meditations etc.) is protected by copyright.
6.2. Usage is granted for personal use only. Sharing, duplication or public display is prohibited.
6.3. Knowledge gained through training programs may be used in one's own professional practice after successful completion. Course materials may not be resold, altered or distributed as one's own.

7. Participation Requirements & Client Responsibility

7.1. Participation in events is at your own risk.
7.2. A stable physical and mental condition is required. If medical or psychological conditions exist, please consult a doctor before booking.
7.3. Our services are not a substitute for medical or psychotherapeutic treatment.
7.4. We reserve the right to exclude participants in case of serious misconduct without refund.

8. Cancellation by Provider / Force Majeure

8.1. The provider reserves the right to cancel or reschedule events in case of illness, insufficient participants or force majeure.
8.2. In such cases, an alternative date will be offered or the full fee refunded. No further claims can be made.

9. Limitation of Liability

9.1. The provider is liable only for intent or gross negligence.
9.2. No liability for indirect damages, loss of profits or data.
9.3. Participation in in-person events, retreats or sound/yoga sessions is at your own responsibility. We accept no liability for theft, injury or loss.

10. Data Protection

Our privacy policy applies: https://soundbyalizz.com/privacy-policy.
Your data is used exclusively for contract fulfillment and will not be shared unless legally required or permitted.

11. Dispute Resolution & Online Platform (ODR)

The EU Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr.
We are not obligated nor willing to participate in a consumer arbitration process.

12. Final Provisions

12.1. German law applies.
12.2. Jurisdiction, where legally permissible, is Dachau, Germany.
12.3. If any provision of these GTC is invalid, the remaining provisions remain unaffected.

Effective Date: September 2025